Applying Total Quality Management Standards and Their Impact on Organizational Performance: A Field Study at the North African Bank, Janzour

This research aims to identify the application of Total Quality Management standards and their impact on organizational performance at the North African Bank, Janzour branch. The research problem was formulated in the following question: What is the impact of applying Total Quality Management standards on organizational performance? The descriptive approach was used to conduct the study through data collection. The questionnaire was distributed to a sample of 50 bank employees from the research population, which totaled 110. The research reached a set of results, the most important of which are: The strategic orientation impacted performance at the North African Bank, Janzour branch, and that continuous improvement, zero errors, and a focus on beneficiaries impact performance at the bank under study. There is also an impact. There is no statistical significance at (0.05) for the comprehensive quality standards on the organization’s performance. Through these results, the research reached a set of recommendations, the most important of which is working on training employees by forming work teams to improve quality, as well as ensuring the application of comprehensive quality and correcting errors, because this saves money and provides employees with performance rates periodically to raise their production efficiency.