RESILIENCE OF THE URBAN LOGISTICS SYSTEM

Purpose: Cities and regions are currently facing a range of challenges related to natural and civilizational threats.The growing number of threats, as well as the crisis situations that cities have faced in recent years, require the search for mechanisms that enhance their resilience.A cognitive gap in this area concerns the resilience of urban logistics systems.The aim of the research presented in this article is to conceptualize the resilience of a city's logistics system and to highlight the role of stakeholder collaboration in building resilience.Collaboration with stakeholders requires identifying their needs and expectations.The identification of these needs was the objective of empirical research.Design/methodology/approach: The article analyzes the similarities and differences in the perception of urban logistics system resilience between two stakeholder groups: residents and the volunteer fire department.For this purpose, a questionnaire-based survey was conducted.The results enabled the application of the SERVQUAL method for satisfaction analysis.The final stage of the research involved a risk analysis.Findings: The research resulted in recommendations for city and regional authorities regarding collaboration with the two studied stakeholder groups to enhance the resilience of cities and regions to threats.Research limitations/implications: The conducted research focuses on two stakeholder groups and one region.Therefore, it is important to expand the research to include other stakeholder groups and regions.Originality/value: The development of a construct for the resilience of a city's logistics system and the identification of the role of relational competencies in strengthening resilience.