How AI-powered consultation services in internet hospitals influence patient satisfaction: A structural analysis
This study clarifies the dual role of technical service quality and emotional experience in shaping patient satisfaction, providing theoretical and practical insights for optimizing AI-powered healthcare consultations.
Authors
- K. Hu
- J.X. Wang (ORCID: https://orcid.org/0009-0004-2381-7512)
- Qi-jie Tang (ORCID: https://orcid.org/0009-0008-7724-1511)
- Zhong Lin
- Licong Fu (ORCID: https://orcid.org/0009-0005-0837-9662)
- Zeguang Huang
Institutions
- Guangxi University (CN)
- Guangdong Medical College (CN)
- Guangxi Normal University (CN)
- Affiliated Hospital of Guangdong Medical College Hospital (CN)
Publication Details
- Journal
- Digital Health
- Published
- 2025-05-01
- DOI
- https://doi.org/10.1177/20552076251358673
- Citations
- 3
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 8.45