Job Satisfaction of Employees at a Philanthropic Tertiary Care Hospital

Background: Job satisfaction among healthcare employees directly impacts service quality and performance. Limited research has examined factors influencing job satisfaction in hospitals of Pakistan. Objective: This study assesses the job satisfaction of employees at a philanthropic tertiary care hospital. It focuses on workplace factors and explores how these factors correlate with employee demographics. Method: This cross-sectional study was conducted from December 2023 to May 2024 at two campuses of a tertiary care hospital. The study targeted a sample of n=450 employees across all ages and grades. Convenience sampling was used. Eligible participants had over two years of service. Part-time, visiting, and non-consenting employees were excluded. The Job Satisfaction Questionnaire (JS-Q) was used to measure satisfaction. The JS-Q features Likert-scale statements on various workplace factors. The primary investigator distributed questionnaires. Confidentiality was ensured. Data was analyzed using SPSS version 26. Results included means, standard deviations, frequencies, and Chi-square tests. The significance level was p < 0.05. Results: Among employees, 24.4% were satisfied overall, while 50.2% were neutral. Teamwork (67.6%) and leadership (64.9%) had high satisfaction rates. Reward and recognition (22.2%) and working hours (38.7%) showed the lowest satisfaction levels. Significant associations were identified between gender (p=0.035), departmental affiliation and satisfaction with teamwork (p=0.048) and empowerment (p=0.037), as well as between employee grade and satisfaction with leadership (p=0.001), recognition (p<0.001), training (p=0.008) and working hours(p<0.001). Conclusion: The study identifies overall job satisfaction among healthcare employees and various factors of job satisfaction.