Enhancing Supply Chain Resilience in the Nigerian Hospitality Industry

Introduction: The Nigerian hospitality industry faces significant challenges that limit its resilience and ability to navigate uncertainty. These include high-security expenses, a lack of electricity, and real estate improprieties. Global supply chain disruptions, such as the recent COVID-19 pandemic, have highlighted the need for resilience in supply chain management. Abstract: This study investigates various factors influencing the strength of hospitality-based supply chains in Nigeria, particularly during crises. Methodology: The study uses Structured Equation Modeling (SEM) to identify significant supply chain resilience factors. It examines how relational competencies, organizational readiness, and cross-sector collaboration contribute to the sector’s resilience to shocks and ability to continue functioning. Results and Discussion: The results indicate that low levels of awareness and unsound crisis management strategies constrain the sector’s resilience. Supply chains with a higher degree of cross-organizational collaboration serve customers better and absorb shocks more effectively. Moreover, contingency planning, workforce training, and data-driven decision-making are the three major drivers of supply chain robustness. Conclusion: This study reinforces the vital role of integrated crisis-management strategies in building resilience in Nigeria’s hospitality sector. Structured contingency planning, collaborative network improvements, and leveraging data analytics can help the industry manage uncertainties and ensure sustainability.