PROPOSAL FOR THE IMPLEMENTATION OF A QUALITY CONTROL METHOD IN A JUNIOR ENTERPRISE

This article aims to propose and validate the implementation of a quality control method in a Junior Enterprise. The method aims to improve the processes and the efficiency of the company. The methodological framework adopted for this study was classified as a case study. To achieve the proposed objectives, the following steps were followed: diagnosis and identification of the macroprocesses existing in the junior enterprise; description of the main characteristics of the junior enterprise; design of the quality control model to be applied, based on concepts and tools recognized in the literature; structuring of the implementation model of the method, containing the steps, the resources, the deadlines and the evaluation indicators; and simulation of the quality control model in a real problem, which involved the participation of 16 members. As an indicator to verify the effectiveness of the tool developed, a questionnaire based on the Net Promoter Score (NPS) was applied after the simulation, which obtained the result of “Promoter” customer and 100% approval rate. The proposal of this work is to contribute to the improvement of the processes and the guarantee of the quality of the services offered by the Junior Enterprise, as well as to the development of professional and academic skills of the undergraduate students. The implementation of the quality control method will enable a more efficient management, reduction of errors and rework, increase of customer satisfaction and strengthening of the company’s reputation in the market.