Service Quality Assessment of Digital Health Solutions in Outpatient Care: Qualitative Item Repository Development Study
The DigiHEALTHQUAL questionnaire aims to provide a standardized approach for assessing the impact of DHSs on health care service quality across various use cases, therapeutic areas, and perspectives, facilitating comparison between DHSs and supporting decision makers in resource allocation and implementation decisions. Future research will focus on validating the DigiHEALTHQUAL in real-life settings and further refining it to comprehensively encompass both patient and health care practitioner perspectives.
Authors
- Dominik Rigo (ORCID: https://orcid.org/0009-0005-9330-4330)
- Leonard Fehring (ORCID: https://orcid.org/0000-0002-3322-3724)
- Achim Mortsiefer (ORCID: https://orcid.org/0000-0001-9901-1727)
- Sven Meister (ORCID: https://orcid.org/0000-0003-0522-986X)
Institutions
- Witten/Herdecke University (DE)
- Helios Universitätsklinikum Wuppertal (DE)
- Fraunhofer Institute for Software and Systems Engineering (DE)
Publication Details
- Journal
- JMIR Formative Research
- Published
- 2025-07-24
- DOI
- https://doi.org/10.2196/68276
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 0.00