Design Science Research for Enhancing Enterprise Resource Planning (ERP) Systems in Zimbabwe’s Mining Industry: A Framework for Efficiency and Sustainability

Enterprise Resource Planning (ERP) systems are crucial for optimising complex operations within Zimbabwe's vital mining industry. However, Zimbabwe’s mining industry faces unique challenges, including infrastructure constraints, regulatory complexity, and sustainability imperatives that hinder the effectiveness of ERP systems. The study employs a rigorous Design Science Research (DSR) methodology, iteratively designing and evaluating an ERP enhancement framework. Through empirical fieldwork, including semi-structured interviews with twenty-five industry stakeholders and a structured questionnaire administered to one hundred and two mining professionals to validate qualitative findings and assess the framework's perceived utility, critical pain points were identified, which included fragmented data integration, inadequate real-time reporting, and poor alignment with Environmental, Social, Governance (ESG) goals. Research findings demonstrate that the framework significantly improves data accuracy, reduces operational latency, and enhances compliance with sustainability reporting. The framework proposes solutions including change management, data governance, technology integration, and performance metrics. Preliminary results suggest that a contextually relevant framework, informed by both managerial experience and broader industry perspectives, is crucial for realising the ERP system's full potential. This study delivers a validated, actionable framework to guide Zimbabwean mining companies towards enhanced operational efficiency, improved resource utilisation, and greater environmental and social sustainability. It also reinforces the applicability and rigour of DSR in addressing complex organisational problems, particularly in resource-intensive industries facing unique socio-economic circumstances.