FinTech in Kuwait: a survey study

Financial technologies, commonly known as FinTech, have gained a widespread attention in recent years given the potentials they have to revolutionise the entire financial industry and create a new ecosystem by cutting costs, improving the quality and the efficiency of financial services, providing more convenient customised, and automated services than those provided by traditional financial institutions. This study aims at investigating consumers' awareness, readiness, and perceptions toward FinTech products and services in the State of Kuwait, a Middle Eastern country, where to date, and to the best of our knowledge, no similar research study has been conducted. A questionnaire-based study was employed. Data from 314 respondents were analysed and compared with Ernst and Young FinTech Adoption Index, PwC Global FinTech report and other related academic literature. The study suggests several theoretical and practical implications that can provide rich insights to researchers, technology and finance professionals who are interested in the FinTech phenomenon.