Net positive employee experience of employee onboarding process – a case from a manufacturing industry, Pune (India)

Employee onboarding is one of the crucial processes in integrating new employees with the organisation. Effective onboarding is a significant challenge for the organisations. Measuring the effectiveness of qualitative processes is a significant challenge in improving the performance of the process. In this study, the concept of employee experience and the new employee onboarding process are integrated to measure and enhance the effectiveness of the onboarding process. Employee experience of new employees is measured by the researcher's framework of "net positive employee experience score (eNPS) and net positive impact (eNPI) of new employee onboarding." eNPS is defined by 26 dimensions, and eNPI measures three resultant dimensions. The difference between eNPS and eNPI is analysed to improve the employee experience of the onboarding process. The framework is tested on a group of new employees in a manufacturing organisation, and it has identified the potential areas for improvement. The framework is focused on manufacturing organisations and can be improved by using many observations across organisations. There is scope for creating benchmark values of eNPS and eNPI to evaluate employee experience during the onboarding stage.