From Human Tutors to AI Chatbots: Exploring the Role of ChatGPT in Personalized Learning

Artificial intelligence (AI) has opened new paths for personalized education, and AI chatbots are beginning to play a meaningful role in academic life. OpenAI’s generative language model ChatGPT provides an alternative to human-like tutoring known as interactive, adaptive dialogue (chatbot). It has the special feature of being multilingual and providing simple information drawn from complex text. ChatGPT can consistently and accessibly, without cultural distortion, offer academic support to learners from a foreign environment, helping them understand what they are studying and giving them confidence in that material. The article concludes with an explanation of how the chatbot can be used and the key challenges in implementing the chatbot for both educators and students. The paper thus adds to the growing literature on AI in education and makes practical suggestions to institutions hoping to make intelligent digital solutions a seamless part of academic life.