E-procurement adoption impact on operational efficiency and performance of medium scale industries: pandemic perspective

This paper analyses the impact of different factors on the adoption of e-procurement systems and detects the impact of the adoption of e-procurement on the operational efficiency and business performance of medium-scale industries. After a thorough investigation of the literature reviewed, the factors that facilitate the adoption of e-procurement were identified and the conceptual model was developed. The primary data was collected using a non-disguised and well-structured questionnaire from the executives in the production department of medium-scale industries that are using e-procurement. The sample size for this study is 432, the data collected is analysed using statistical packages of AMOS 20, and the conceptual model tested using structural equation modelling. This research study reveals that factors like organisational factors, technological factors, and supplier-related factors drive organisations to adopt e-procurement, and organisations using e-procurement enjoy better operational efficiency, which leads to an increase in overall business performance in the pandemic situation.