ERP package evaluation and purchase decision: AHP-fuzzy TOPSIS approach

ERP solutions implemented in an organisation is an IS and resource planning package that integrates all the resources of an enterprise into a single database that can be accessed across the organisational levels with ease. From the past decade Mahanadi Coalfields Limited (MCL), Odisha, was using a Coalnet ERP system developed and customised from scratch to suit the business requirements of the Coal industry in particular. IIT Kharagpur initially implemented the Coalnet ERP systems, and at a later stage, the project was half left due to some contract disagreements. It was stabilised in 2012-2013. In 2018, a decision was made to adopt a standard ERP readily available in the market. An MCDM technique is involved in arriving at the best possible solution that perfectly matches the organisational requirements. We are using an AHP and fuzzy TOPSIS approach for the justification of ERP package evaluation.