Enhancing Job Satisfaction in Hospitals: The Role of Communication, Career Development, Continuous Dedication and Compensation by Productivity as a Mediator

Job satisfaction employs a vital framework in human resource management, influencing both employee performance and the long-term viability of organizations, particularly inside of the healthcare sector like hospitals. This research investigates how communication, workload, career advancement, organizational dedication, and compensation impact job satisfaction, by productivity acting as a mediating aspect, specifically among hospitals in Batam City. Employing a mixed-method approach by a sequential explanatory strategy, quantitative data were obtained by 282 nurses across five hospitals utilizing a structured questionnaire and analyzed through Structural Equation Modeling (SEM) by AMOS software. Additionally, qualitative insights were gathered through in-depth interviews by five chosen informants to complement the quantitative outcomes. The analysis revealed that communication, opportunities for career growth, and compensation had a significant impact on job satisfaction. Furthermore, productivity was found to mediate the connection among compensation and job satisfaction. However, workload and continuous dedication did not show a meaningful impact. These outcomes underscore the critical framework of clear communication and equitable compensation in fostering job satisfaction. Hospital administrators are encouraged to improve their communication strategies and remuneration structures to improve both employee satisfaction and organizational productivity. Future research should consider investigating additional aspects that may impact job satisfaction and workforce performance.