Can AI improve individual employee performance?

This article examines the impact of artificial intelligence (AI) on individual employee performance within an organizational context. Positioned as a key driver of improvement, AI operates through specific mechanisms. A comparative study was conducted using a between-subjects design, contrasting a group utilizing AI tools with a control group. The findings, validated through a pseudo-panel regression employing the differences-in-differences method, reveal a significant improvement in performance among the AI-exposed group. This led to the identification of a positive relationship between the adoption of AI tools and employees' perceived individual performance, although the precise nature of this performance remains undetermined.

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Publication Details

Published
2025-05-07
DOI
https://doi.org/10.1109/aiit63112.2025.11082834
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
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article

Can AI improve individual employee performance?

Brahim Sabiri, Asmaa Benhmama
AI in Service Interactions
article

Can AI improve individual employee performance?

Brahim Sabiri, Asmaa Benhmama
article en

Abstract

This article examines the impact of artificial intelligence (AI) on individual employee performance within an organizational context. Positioned as a key driver of improvement, AI operates through specific mechanisms. A comparative study was conducted using a between-subjects design, contrasting a group utilizing AI tools with a control group. The findings, validated through a pseudo-panel regression employing the differences-in-differences method, reveal a significant improvement in performance among the AI-exposed group. This led to the identification of a positive relationship between the adoption of AI tools and employees' perceived individual performance, although the precise nature of this performance remains undetermined.

University of Hassan II Casablanca (MA)
Decent work and economic growth
Openalex Percentile: Top 91%
AI in Service Interactions
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