Patient satisfaction analysis in patients of low back ache undergoing physiotherapy

Objectives An evolving healthcare system requires a healthy relationship between the patients, healthcare workers, and the managers. Patients play an important role, not only as the services are centred around them, but also as the feedback provided by them helps the managers to deal with the shortcoming of the system. The present study is a patient satisfaction survey carried out after enrolling a concise questionnaire to study the satisfaction level among the patients to the physiotherapy services. Material and Methods Patients who had reported to an orthopaedic outpatient department (OPD) in an active field area with complaints of low back-ache (LBA) were categorised further into various types of LBA. A 10-point-based questionnaire was prepared, and each criterion was scored on a scale of 1–5. The patients were provided with the questionnaire, and their results were recorded and assessed. Results A total of 127 patients participated in the study. Average satisfaction levels were 3.49 out of 5. The most satisfied group of patients were aged 21–30 years and those who had acute LBA as a diagnosis. Patients were most satisfied with the attitude and behaviour of the physiotherapist. Conclusion Patient satisfaction surveys is an essential tool for any healthcare system, based on which the services can be judged upon and subsequently improved. Having a concise and comprehensive questionnaire tool like ours is an easy and practical way to get feedback from the patients.