Towards Sustainable Transport Integration: The Implementation of Bus Rapid Transit and Feeder Transport in Tangerang City

This article presents a case study on policy implementation for a sustainable transportation system in Tangerang City, Indonesia. In an effort to tackle traffic congestion, reduce air pollution, and enhance public service quality, the Tangerang City Government launched a Bus Rapid Transit (BRT) system in 2016. Today, the system has expanded to four BRT corridors, supported by feeder transport services, aiming to achieve an integrated public transportation network. Based on literature review and field research, findings indicate that the BRT and feeder operations have improved the quality of public transport services in the city. Performance analysis highlights improvements in three main areas: 1) velocity, 2) roundtrip time, and 3) headway. However, frequency and load factor remain areas needing further development. Challenges to full integration include underutilized infrastructure, such as shelters and bus stop, a non-integrated ticketing system, and a limited number of BRT and feeder buses. Moving forward, key sustainability issues involve the need for enhanced human resource capacity, increased budget allocation, and improved service performance to support long-term transport integration.