Evaluation of Healthcare Service Management During and After the COVID-19 Pandemic

Healthcare service management is crucial for maintaining efficient operations and delivering optimal patient care, especially during challenging periods such as the COVID-19 pandemic. This study aimed to evaluate the quality of healthcare service management during and after the pandemic, focusing on structure, process, and outcome indicators. Using a descriptive-comparative survey design and total population sampling, 31 responses were gathered from nurses and midwives at the City Health Office. The researcher used validated research-made questionnaires with the mean, standard deviation, and Mann-Whitney U tests. The results showed that the pandemic rated healthcare service management as 'good', but it improved to an 'excellent' level after the pandemic. The study revealed a significant difference in the level of healthcare service management in Guihulngan City during and after the COVID-19 pandemic in terms of structure (p-value: 0.029), process (p-value: 0.022), and outcome (p-value: 0.01), indicating an improvement after the pandemic. This improvement highlights the need for targeted interventions to address the disparities observed during the pandemic, underscoring the importance of continuous improvement in healthcare delivery systems.