Contingent Delivery Workforce: An Analysis of Performance Evaluation Based on Knowledge, Skills, and Behaviors

This study examines the job performance of delivery riders as evaluated by themselves, their colleagues, and supervisors, with an emphasis on competencies such as knowledge, skills, and customer interaction. The study examines the relationship between job performance and their profile, aiming to identify opportunities for enhancement within the delivery workforce. The researcher utilized a descriptive research design, collecting data through a validated self-administered questionnaire. The quantitative data gathered from these sources was meticulously analyzed using statistical tools to evaluate the performance and to suggest possible enhancements. The findings show that predominantly male delivery riders aged 24–33 display strong teamwork and professionalism, with age and tenure having minimal impact on performance. Higher knowledge and skills correlate with better courtesy, promptness, and peer relations, while weak links between self and external evaluations suggest a need for improved self-awareness and feedback mechanisms. This study revealed that while delivery riders generally demonstrate strong job performance and self-efficacy, discrepancies between self, peer, and supervisory evaluations—particularly in punctuality and timeliness—highlight the need for more precise performance criteria and more aligned evaluation methods.