Adoption of chatbots in Nigerian higher education: perceptions and academic utilization at Adeyemi Federal University of Education, Ondo, Ondo State, Nigeria.

Chatbots had a global impact not longage with their quiescent to transform education systems in a countless ways. This study investigated into adoption of Chatbots in Nigerian higher education: perceptions and academic utilization a study at Adeyemi Federal University of Education, Ondo, Ondo State, Nigeria. This study employed a descriptive survey design to collect and analyse data. The target population for this study comprised all undergraduates at Adeyemi Federal University of Education, Ondo, Ondo State, Nigeria. The respondents were selected using simple size consisted of 360 undergraduates selected from the five faculties in the University. 80 respondents were selected from Faculty of Arts, 101 from Faculty of Education, 60 from Faculty of Social Sciences and Management and 66 from faculty of Vocational and Technical Education were selected respectively. The instrument for collecting data was the researcher’s structured questionnaire titled “Adoption of Chatbots in Nigerian Higher Education: Perceptions and Academic Utilization Questionnaire”.”ACNHEPAUQ”. The instrument was validated by 3 experts. The reliability coefficient was obtained using Cronbach Alpha and 0.85 values were obtained for perceptions and 0.88 values for the utilization of Chatbots for academic purposes. The research questions were analysed using mean and standard deviation, whereas the hypothesis was examined through the Pearson Product Moment Correlation (PPMC). The findings of the study revealed that undergraduates perceived the utilization of Chatbots for academic purposes and Chatbots was used effectively for academic purposes. Also, there was a strong relationship between the perceptions and utilization of Chatbots for academic purposes (N=360; r=.117.P<0.05). In the light of these findings,the study recommends that universities administration should develop Chatbots that will cater for undergraduates’ needs and focusing on personalized learning experience, ease of use and valuable features that will enhance academic performance.