TOWARDS A LEARNING ORGANIZATION: THE ROLE OF HUMAN RESOURCES DEVELOPMENT AND KNOWLEDGE MANAGEMENT IN THE TRANSFORMATION OF SERBIA’S PUBLIC ADMINISTRATION

This paper explores the role of human resources development and knowledge management in the transformation process of the public administration of the Republic of Serbia towards a learning organization model. The focus of the research is the analysis of the implementation and evaluation results of training programs conducted by the National Academy for Public Administration (NAPA) during the period January-December 2024 and February 2025. Based on theoretical frameworks of the learning organization concept, human resources development, and knowledge management, the paper analyzes the extent to which the implemented trainings contributed to strengthening employee competencies, improving organizational culture, and enhancing the capacity for adaptation, innovation, and knowledge-based decision-making. By combining quantitative and qualitative analysis of evaluation indicators, the research identifies key challenges and barriers in applying acquired knowledge, as well as factors that contribute to the successful integration of trainings into organizational learning processes. Particular attention is given to the need for establishing a sustainable knowledge management system in public administration, which would enable systematic collection, sharing, and application of knowledge as a foundation for further professionalization and modernization of the state administration. The research results may serve as a basis for improving training programs and defining human resources development policies aimed at building a more efficient, transparent, and adaptive public administration.