Evaluation of the Structure-Satisfaction Relationship in Health Organizations

The aim of this paper, conducted in hospitals across Türkiye, is to investigate the relationship between organizational structure and job satisfaction, as well as to evaluate its impact on expectations and overall satisfaction. In this context, a study was carried out in hospitals operated by the Ministry of Health (MoH), universities, and private entities, examining how employees perceive the levels of formalization, centralization, complexity, and specialization that constitute the organizational structure, and how these factors influence their job satisfaction levels. We also aimed to perform a comparative analysis by illustrating the relationship between structure and satisfaction in hospitals with different ownership types, while proposing structural variables to enhance job satisfaction. The findings indicate that private hospitals significantly differ from publicly-owned and university hospitals at a notable significance level. When comparing complexity levels among hospitals, it was observed that MoH hospitals exhibited a negative difference compared to both private and university hospitals.

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Publication Details

Journal
Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi
Published
2025-06-30
DOI
https://doi.org/10.30798/makuiibf.1385142
Primary Topic
Customer Service Quality and Loyalty
Type
article
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article

Evaluation of the Structure-Satisfaction Relationship in Health Organizations

Atılhan Naktiyok, Murat Karataş
Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi
Customer Service Quality and Loyalty
article

Evaluation of the Structure-Satisfaction Relationship in Health Organizations

Atılhan Naktiyok, Murat Karataş
article en

Abstract

The aim of this paper, conducted in hospitals across Türkiye, is to investigate the relationship between organizational structure and job satisfaction, as well as to evaluate its impact on expectations and overall satisfaction. In this context, a study was carried out in hospitals operated by the Ministry of Health (MoH), universities, and private entities, examining how employees perceive the levels of formalization, centralization, complexity, and specialization that constitute the organizational structure, and how these factors influence their job satisfaction levels. We also aimed to perform a comparative analysis by illustrating the relationship between structure and satisfaction in hospitals with different ownership types, while proposing structural variables to enhance job satisfaction. The findings indicate that private hospitals significantly differ from publicly-owned and university hospitals at a notable significance level. When comparing complexity levels among hospitals, it was observed that MoH hospitals exhibited a negative difference compared to both private and university hospitals.

Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi DergisiVol. 12(2)
Karadeniz Technical University (TR), Atatürk University (TR)
Openalex Percentile: Top 79%
Customer Service Quality and Loyalty
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Evaluation of the Structure-Satisfaction Relationship in Health Organizations — Atılhan Naktiyok, Murat Karataş · Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi (2025) | TGRS Research Map | TGRS