The Mediating Effect of Total Quality Management Practices on The Relationship Between Transformational Leadership and Service Quality of Abu Dhabi Universities

Higher Education Institutions (HEIs) are considered the pillar of development all over the world due to their significant role in the development of the economy, as well as providing skilled people who contribute to national economic growth. This study aims to examine the effect of transformational leadership on the service quality of HEIs and evaluate the mediating influence of total quality management (TQM) on this relationship. To achieve these objectives, quantitative methodology was applied to test research hypotheses. Questionnaires were administered using simple random sampling technique to collect the data from a population consisting of 431 students from six public and private universities in Abu Dhabi. Data analysis is based on Structural Equation Modeling (SEM). The result reveals that service quality is influenced by transformational leadership, whereas TQM practices partially mediate this relationship. All hypotheses are supported and all relationships are significant. This result will help HEIs in the UAE to enhance education quality and sustain continuous development in the higher education market, as well as to be in a better competitive position with international and private institutions. By fostering a culture of quality and continuous improvement through TQM, UAE universities can solidify their reputation as centers of educational excellence and innovation in the region. Moreover, the outcome of this study helps UAE universities recognize the impact of transformational leadership in driving positive change and facilitating growth in academic standards and student success.