On-the-job training, employee performance, and moderating effects of personal and organizational motives in Vietnam's tourism industry

On-the-job training (OJT) practices have often been viewed as an effective tool that improves the performance of both employees and the company in the competitive economy. Based on the human resource development theory, this article attempts to examine the potential effects of OJT practices on employee performance (EP) in association with the presence of the moderating role of personal motivation (PM) and organizational support (OS). The statistical result from the survey of 548 employees who worked for tourism companies in Vietnam showed all constructs and their attributed items to be reliable and valid for testing the formulated hypotheses. The findings obtained from the structural model confirmed a strong and positive relationship between the OJT practices and EP, particularly the higher perception of the content and program of the OJT practices verified. Additionally, the moderation analysis revealed that personal expectations and OS for the OJT content and method were found as the key drive of enhancing the performance of employees when joining the OJT. Besides, an OJT program was also found as a distinctive determinant of the EP, not being interfered by the two moderators included. Finally, some suggestions concerning the effectiveness of the OJT practices and potential aspects of this study area are addressed.