The Influence of Product Quality, Sales Promotion, and Brand Equity on Customer Loyalty Level : Case Study on PT. Krama Yudha Ratu Motor Jakarta

This study is to determine how far the influence of Product Quality, Sales Promotion and Brand Equity on the Level of Consumer Loyalty using a quantitative approach, data collection using questionnaires, data that has met the validity test, reliability test, and classical assumption test. Through the F test, it can be seen that product quality, marketing strategy, and promotion are worthy of testing brand variables. While the data analysis used multiple linear regression analysis. The results of the study showed that the most positive and significant influence on the level of Consumer Loyalty is Product Quality, Sales Promotion, and Brand Equity. PT. Krama Yudha Ratu Motor must continue to maintain what has been considered good and continue to improve to fix anything that is considered less good.

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Publication Details

Journal
Indonesian Journal of Business Analytics
Published
2025-06-30
DOI
https://doi.org/10.55927/ijba.v5i3.14472
Primary Topic
Consumer Behavior and Marketing Influence
Type
article
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article

The Influence of Product Quality, Sales Promotion, and Brand Equity on Customer Loyalty Level : Case Study on PT. Krama Yudha Ratu Motor Jakarta

Andrian, Neng Siti Komariah, Misbahul Anwar, Pratiwi Nila Sari
Indonesian Journal of Business Analytics
Consumer Behavior and Marketing Influence
article

The Influence of Product Quality, Sales Promotion, and Brand Equity on Customer Loyalty Level : Case Study on PT. Krama Yudha Ratu Motor Jakarta

Andrian, Neng Siti Komariah, Misbahul Anwar, Pratiwi Nila Sari
article en

Abstract

This study is to determine how far the influence of Product Quality, Sales Promotion and Brand Equity on the Level of Consumer Loyalty using a quantitative approach, data collection using questionnaires, data that has met the validity test, reliability test, and classical assumption test. Through the F test, it can be seen that product quality, marketing strategy, and promotion are worthy of testing brand variables. While the data analysis used multiple linear regression analysis. The results of the study showed that the most positive and significant influence on the level of Consumer Loyalty is Product Quality, Sales Promotion, and Brand Equity. PT. Krama Yudha Ratu Motor must continue to maintain what has been considered good and continue to improve to fix anything that is considered less good.

Indonesian Journal of Business AnalyticsVol. 5(3)
Muhammadiyah University of Yogyakarta (ID), Universitas Bhayangkara Jakarta Raya (ID)
Openalex Percentile: Top 78%
Consumer Behavior and Marketing Influence
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The Influence of Product Quality, Sales Promotion, and Brand Equity on Customer Loyalty Level : Case Study on PT. Krama Yudha Ratu Motor Jakarta — Andrian, Neng Siti Komariah, et al. · Indonesian Journal of Business Analytics (2025) | TGRS Research Map | TGRS