HUMAN RESOURCE MANAGEMENT STRATEGY IN SHARED SERVICE CENTERS

<ns3:p>Human resource management strategies in Shared Service Centers are characterized by high complexity and significant impact on organizational operational efficiency. The SSC sector in Poland requires a specific approach to human capital management due to the nature of services provided and dynamic changes in the business environment. The most important determinants of centers’ effectiveness turned out to be career path transparency, internal communication quality, and alignment of development strategies with actual employee needs, as well as perceptual differences between management and operational staff. The purpose of the article is to analyze the impact of human resource management strategies on the functioning of Polish Shared Service Centers and identify key areas requiring intervention. The analysis is based on empirical research conducted using a diagnostic survey method on SSC employees using an online questionnaire.</ns3:p>