Employee Motivation, Job Satisfaction and Organizational Performance at the SM Store Santa Rosa

This study explores the relationship between employee motivation, job satisfaction, and organizational performance at The SM Store Santa Rosa. In the competitive retail industry, motivated employees play a vital role in delivering excellent customer service and driving business growth. Using a descriptive-correlational research design, data were gathered from 30 key personnel (senior managers, managers, and supervisors) through a self-made online survey questionnaire. Statistical tools, including the Pearson Product-Moment Correlation Coefficient and Regression Analysis, were employed to analyze the data. The findings revealed that employees were highly motivated by factors such as recognition, rewards, career advancement, compensation, benefits, and training opportunities. Job satisfaction was positively influenced by employee engagement, efficiency, productivity, and profitability. Organizational performance was rated as excellent. However, areas such as work-life balance, timely rewards, and teamwork were identified as needing improvement to further enhance employee satisfaction and performance. Thus, the study recommends the implementation of structured recognition programs, improvements in compensation packages, and efforts to promote a healthier work-life balance to foster a more motivated, satisfied, and productive workforce. Keywords: Employee motivation, job satisfaction, organizational performance, retail employees, sustainability plan