Comparing Generative AI on Employee Motivation and Job Satisfaction in Pre-Opening vs. Established Hotels
Hotels have benefitted from increased operational effectiveness, personalization and decision making brought on by Generative AI. This advance has enabled distinct industries the operational effectiveness they desperately needed. This research uses the motivational and job satisfaction impact of the Generative AI on employees in Contexts looking at early stage versus long established hotels. Incorporated style hotels have differing operational challenges than open hotels. For example, hotels that are already operational must focus on maintaining the same if not better service consistently, while new hotels are unclear on their workflows and have stricter timelines to meet. Efforts involving predictive analytics, automated content generation, and AI driven decision making may transform the landscape by ensuring effective modernization, boosting innovation, and minimizing the workload and operational challenges. This particular research uses the mixed methods strategies incorporating methods like in depth interviews and surveys with pre opened and more established hotels. With both qualitative and quantitative data sets collected to meet research objectives, the team used standard instruments to gather data on employee job satisfaction and motivation. The key metrics which one will focus on include role clarity, task efficiency, perceived career growth opportunities, and stress levels. The team significantly notes that the incorporation of Generative AI greatly adds value through efficiency in newly established hotels.
Authors
- Rajiv Mishra
- Sidharth Srivastava (ORCID: https://orcid.org/0000-0002-7204-6310)
- Vikas Singh (ORCID: https://orcid.org/0000-0002-1258-8863)
- Souradipta Ganguly
- Rohit Jaswal
Institutions
- Galgotias University (IN)
Publication Details
- Published
- 2025-04-04
- DOI
- https://doi.org/10.1109/iccsai64074.2025.11063763
- Citations
- 1
- Primary Topic
- Impact of AI and Big Data on Business and Society
- Type
- article
- Field-Weighted Citation Impact
- 2.11