Use and user satisfaction with the library resources and services among students of faculty of education, National Open University of Nigeria

This study assessed the use and user satisfaction of library resources and services among students of the Faculty of Education at the National Open University of Nigeria. As the information landscape was rapidly changing and technology was becoming more integrated into libraries, it was crucial to understand how library users sought information and their satisfaction levels. Using a descriptive survey approach, data were collected from 224 students across five departments within the Faculty of Education through a self-structured questionnaire. The analysis showed that while students often used both physical and online resources, their overall satisfaction with library services was just moderate, highlighting some areas that needed improvement. Users were generally happy with the availability of resources but were less satisfied with the quality of services offered. The study pointed out that library administrators should have worked on improving service responsiveness, providing staff training, and enhancing user engagement strategies. Additionally, promoting information literacy initiatives could have helped empower students to navigate and make the most of the resources available to them. These findings offered valuable insights for optimizing library services to better meet user needs, ultimately supporting the academic success of both students and faculty in today’s digital information age. However, note that "today's digital information age" might sound a bit out of place in a past tense abstract.