Leveraging social intelligence to enhance university library engagement in university libraries in Delta State, Nigeria

This study investigated how librarians, use social intelligence to improve university library services in Delta State, Nigeria. A survey research design was used. The population of the study was 94 librarians while the sampled of 85 librarians purposively selected from the various universities under study. Three research questions guided the research in order to achieve the predetermined objectives. A questionnaire served as the data gathering tool for the study. Utilizing descriptive statistical tools like frequency percentage and mean score, the data was examined. It was discovered that university librarians employed varieties of social intelligence techniques to deal with problems relating to patron requirements. It was also discovered that librarians used social intelligence to a great extent to satisfy library users. Some social skills include the ability to develop interpersonal relationships/communication/engagement, showing empathy and openness, listening/showing interest, ability to identify and fulfill information needs. In order to satisfy the information needs of library customers, the study's conclusion included suggestions for improving library services.