Role of training and orientation programs in enhancing web-based library service satisfaction

The shift from traditional library models to web-based platforms has transformed the way users access academic resources, making digital literacy and user orientation increasingly critical. This study investigates the role of training and orientation programs in improving satisfaction with web-based library services among students and faculty members in academic institutions. Using a comparative approach between trained and untrained users, the research explores how structured training impacts users’ ability to navigate digital systems, retrieve information effectively, and engage with online resources confidently. The findings reveal that participants who received training demonstrated significantly higher digital literacy, more frequent usage of library services, and greater satisfaction levels. Additionally, the study highlights how training reduces dependency on support staff and fosters independent learning. The results affirm that training and orientation are not optional but essential components of effective digital library service delivery. This research underscores the need for academic libraries to implement continuous, user-centered training programs to bridge the digital divide and ensure meaningful engagement with online library resources.