Human (Face-to-Face) and Digital Innovation Platforms and Their Role in Innovation and Sustainability

This paper provides a comparative review of digital and human (face-to-face) innovation platforms and their roles in promoting innovation and sustainability. These platforms are particularly significant in advancing sustainability objectives as outlined in Sustainable Development Goal 17, (SDG17) which emphasizes the importance of knowledge and technology partnerships to address sustainability challenges, foster innovation, and enhance scientific collaboration. Through a systematic literature review of organizational and management research over the past decade, the study identifies key features, benefits, and limitations of each platform type. Digital platforms offer scalability, asynchronous collaboration, and data-driven innovation, yet face challenges such as trust deficits, cybersecurity risks, and digital inequality. In contrast, human (face-to-face) platforms facilitate trust, emotional communication, and spontaneous idea generation, but are limited in scalability and resource efficiency. By categorizing insights into thematic tables and evaluating implications for organizations, the paper highlights how the integration of both platform types can optimize innovation outcomes. The authors argue that hybrid models—combining the scalability and efficiency of digital platforms with the relational depth of human (face-to-face) platforms—offer a promising path toward sustainable innovation ecosystems. The paper concludes with a call for future empirical research on platform integration strategies and sector-specific applications.