Features of matrix management of labor resources in the field of IT enterprises

This article introduces a matrix model for managing labor resources within project-oriented companies, particularly those operating in the information technology sector. For effective management in such organizations, establishing a unified system that integrates both project and operational activities is desirable. The central challenge for IT companies lies in optimally allocating labor resources. The article highlights existing issues in managing these resources across project and operational work and proposes solutions, primarily through the adoption of an iterative project management methodology known as Agile. While Agile offers effective tools for planning and managing labor resources, it is not always perfectly optimal. Consequently, the analysis reveals a need for new approaches to labor resource management in the combined project-operational activities of companies. Specifically, it is necessary to coordinate project planning methods with the planning of operational activities, ensuring optimal resource allocation during project implementation. To implement an effective human resource management system across both project and operational activities in IT companies, a matrix approach is suggested. This involves distributing the work of existing units across projects in a way that ensures each project is completed as quickly as possible, at a lower cost, and with the required quality. Methods for dividing the work of a balanced company's divisions by projects constitute matrix methods for managing both project and operational activities. If the work packages from different projects do not overlap, we have a classic project management model. Conversely, if the same tasks are implemented across all projects, we arrive at a model for managing operational activities. It is the matrix models of project labor resource management that will enable optimal management of the organization's labor resources in projects and a more efficient utilization of specialists' working time, minimizing downtime and, consequently, significantly improving the organization of work within the company's IT department, which typically demands effective resource utilization and clear control over the planning and execution of specific projects.