Determinants of Satisfaction in Long-term Care Facilities: A Comparative Analysis by Facility Size

This study aims to examine the satisfaction levels of residents in Long-Term Care Facilities according to facility size. To achieve this, multiple regression analysis was conducted using data from the 2022 Long-Term Care Survey, and changes in the coefficient of determination (R²) were analyzed for each service item. The key findings are as follows. First, in facilities with nine or fewer residents, cleanliness services and meals were found to become more important when interacting with other variables. Second, in facilities with up to 29 residents, various factors affecting satisfaction were relatively evenly distributed. Third, in facilities with 30 or more residents, facility environment and meals emerged as the most critical factors influencing resident satisfaction. Based on these findings, this study discusses strategies to improve resident satisfaction in Long-Term Care Facilities depending on facility size—specifically, by strengthening basic hygiene management and establishing links with local meal service support systems for smaller facilities(9 or fewer residents), and by diversifying meal options and improving meal distribution processes for larger facilities(30 or more residents).