A Qualitative Study on the Experience of Social Welfare Facility Workers Using Alternative Human Resource Support Projects: Focusing on Chungcheongnam-do

The purpose of this study is to examine the experience of social welfare facility workers using the alternative human resource support project and to seek improvement measures for the activation of the project. To this end, in-depth interviews were conducted with 12 social welfare facility workers who had experience using the alternative human resource support project, and the analysis was conducted using general qualitative research methods. The alternative human resource support project experienced by social welfare facility workers was derived from three components and 10 sub-components: ‘awareness of the alternative human resource support project’, ‘changes in awareness due to experience using the alternative human resource support project’, and ‘improvement plans for the alternative human resource support project’. The improvement plans for the alternative human resource support project based on the research results are as follows. First, it is necessary to secure a budget and expand the number of alternative workers so that it can be used in all social welfare facilities in cities and counties. Second, the promotion of the project should be strengthened to increase the utilization rate. Third, measures should be prepared to induce long-term employment by improving the treatment of alternative workers. Fourth, the education of alternative workers should be strengthened to improve their professionalism. Lastly, regular communication opportunities should be established between the commissioned/operating agency, substitute personnel, and social welfare facility workers. This study is significant in that it examined the experience of using the social welfare facility worker substitute personnel support project and suggested improvement measures to revitalize the project.