Assessing Support for the TREC 2024 RAG Track: A Large-Scale Comparative Study of LLM and Human Evaluations

Retrieval-augmented generation (RAG) enables large language models (LLMs) to generate answers with citations from source documents containing ''ground truth''. A crucial factor in RAG evaluation is ''support'', or whether the information in the cited documents supports the answer. We conducted a comparative study of submissions to the TREC 2024 RAG Track, evaluating an automatic LLM judge (GPT-4o) against human judges for support assessment. We considered two conditions: (1) fully manual assessments from scratch and (2) manual assessments with post-editing of LLM predictions. Our results indicate good agreement between human and GPT-4o predictions. Further analysis of the disagreements shows that an independent human judge correlates better with GPT-4o than a human judge, suggesting that LLM judges can be a reliable alternative for support assessment. We provide a qualitative analysis of human and GPT-4o errors to help guide future evaluations.