Digital innovation pathways: Transforming local governance in Thailand

This study evaluates how ten award-winning digital innovation projects were developed and successfully implemented in local government in Thailand. Using qualitative methods, data were collected from government reports, media sources, and interviews with administrators, officials, and experts. The analysis shows that these projects followed clear steps, such as identifying problems, setting goals, and carrying out plans in an organized way. The innovations were grouped into three types: management, service, and technical, each created to solve problems in public services and government operations. Key factors for success included strong leadership, active involvement of stakeholders, focus on users’ needs, and good support systems. The results highlight the value of careful planning and teamwork in creating effective innovations. This study offers practical guidance for improving local government practices and supports Thailand’s 20-year strategic plan under the Thailand 4.0 policy, which promotes digital transformation to achieve sustainable development goals.