Exploring the Influence of Perceived Usefulness, Ease of Use, and Subjective Norms on Online Hotel Booking Intentions: The Mediating Roles of Trust and Satisfaction in Aqaba, Jordan

This research aims to explore the factors influencing the intention to book hotels online in Aqaba by examining the roles of perceived usefulness, perceived ease of use, and subjective norms, with trust and satisfaction acting as mediators.The findings provide insights into how psychological, technological, and social factors interact to affect booking intentions, and they offer practical recommendations for hotel managers and platform developers aiming to enhance digital engagement and conversion in the Jordanian hospitality industry.

Authors

Publication Details

Journal
International Journal of Academic Research in Business and Social Sciences
Published
2025-07-12
DOI
https://doi.org/10.6007/ijarbss/v15-i7/25902
Primary Topic
Organizational and Employee Performance
Type
article
Field-Weighted Citation Impact
0.00
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article

Exploring the Influence of Perceived Usefulness, Ease of Use, and Subjective Norms on Online Hotel Booking Intentions: The Mediating Roles of Trust and Satisfaction in Aqaba, Jordan

Nor Hasliza Md Saad, Joseph George Al Bqaeen
International Journal of Academic Research in Business and Social Sciences
Organizational and Employee Performance
article

Exploring the Influence of Perceived Usefulness, Ease of Use, and Subjective Norms on Online Hotel Booking Intentions: The Mediating Roles of Trust and Satisfaction in Aqaba, Jordan

Nor Hasliza Md Saad, Joseph George Al Bqaeen
article en

Abstract

This research aims to explore the factors influencing the intention to book hotels online in Aqaba by examining the roles of perceived usefulness, perceived ease of use, and subjective norms, with trust and satisfaction acting as mediators.The findings provide insights into how psychological, technological, and social factors interact to affect booking intentions, and they offer practical recommendations for hotel managers and platform developers aiming to enhance digital engagement and conversion in the Jordanian hospitality industry.

International Journal of Academic Research in Business and Social SciencesVol. 15(7)
Openalex Percentile: Top 92%
Organizational and Employee Performance
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Exploring the Influence of Perceived Usefulness, Ease of Use, and Subjective Norms on Online Hotel Booking Intentions: The Mediating Roles of Trust and Satisfaction in Aqaba, Jordan — Nor Hasliza Md Saad, Joseph George Al Bqaeen · International Journal of Academic Research in Business and Social Sciences (2025) | TGRS Research Map | TGRS