Analysis of Ship Docking Guidance Services at PT. Krakatau Bandar Samudera Pier

A Ports are anchorages and/or mooring places for ships and other water vehicles, loading and unloading passengers, loading and unloading goods and animals, as well as a meeting place for an economic activity. The definition of a port is a place consisting of land and/or waters with certain boundaries as a place for government activities and business activities that are used as a place for ships to dock, board and disembark passengers, and/or load and unload goods, in the form of terminals and ship berths that are equipped with shipping safety and security facilities and port supporting activities as well as a place for intra and inter-mode of transportation. This uses a qualitative research data collection method that explains the ship docking guidance service system at the PT. Krakatoa, the ocean city is ongoing, starting from the way of inputting data on ship documents to be served to the procedures or SOPs that must be applied in ship docking services that have been listed in the operational provisions of PT Krakatoa, the ocean port. The researcher analyzes the impact of these steps on the performance of ship docking services, as well as identifies the challenges and opportunities faced in the process of ship docking services Based on the results of the discussion on the analysis of ship docking services at the PT Krakatau Bandar Samudera pier, the following conclusions can be drawn: Although the service is effective, there are several obstacles that can hinder the boat guidance service As mentioned above, the server is often down or maintenent and the network is unstable or slow, and the following are the efforts that can be made to improve the quality of guidance services, such as improving port facilities, facilities and infrastructure and technology, and by being able to continue to improve the quality of ship guidance services.