Challenges, strategies, and the impact of Work-life balance on employee well-being and efficiency in hotels of Western Serbia: A case study

Work-life balance represents a critical challenge for employees in the hospitality industry due to specific working conditions, including long shifts, unpredictable work hours, and seasonal fluctuations. This paper examines the main challenges and strategies for achieving work-life balance, as well as its impact on employee well-being and work efficiency. Through an empirical study conducted in hotels in Western Serbia, key factors influencing employee satisfaction, motivation, and workplace performance are analyzed. The research relies on a combination of quantitative and qualitative methods, including questionnaires and interviews with hotel employees and managers, to identify strategies used to improve work-life balance. Results indicate that adequate working time management policies, flexible work arrangements, and employer support significantly contribute to greater employee well-being and productivity. The conclusion emphasizes the importance of an integrated approach to human resource management in the hospitality industry that considers both employee needs and business objectives. The implementation of specific strategies adapted to the local context is recommended to enhance work culture and reduce the negative effects of employee overload. This study provides relevant insights for managers and researchers in the hospitality field, focusing on creating sustainable solutions to improve employee well-being and increase work efficiency.