Psychological Consultation and Counseling Services in Social Work in Primary Schools from the Perspective of Vietnamese Teachers

Counseling and psychological counseling services in social work for students in schools contribute to enhancing students' capacity, thereby helping them solve problems in life and study. Applying Parasuraman's SERVQUAL model and scale consisting of 5 factors: reliability, responsiveness, service capacity, empathy and implementation conditions, this study analyzed and evaluated the level of teachers' satisfaction with the quality of counseling and psychological consultation services in social work for students in primary schools in the South Central Coast region, Vietnam. Quantitative and qualitative research methods were used through a questionnaire survey of 238 primary school teachers, in-depth interviews with 12 primary school teachers, 12 primary school administrators and 15 provincial social workers. The research results show that, although the quality of psychological counseling and counseling services in social work for students in primary schools in the South Central Coast region of Vietnam is rated at a satisfactory level (M=3.86, SD=0.80), there are still limitations related to the reliability and conditions for providing these services. The study also proposes some recommendations to contribute to improving the quality of counseling and psychological consultation services in social work for students in primary schools.