A New Look at Communication in the Context of Written Speech Interaction with Automated Systems

The study is built around determining the main features of written verbal interaction between a person and automated systems within the framework of the concepts “communication” and “dialogue”. An assessment is made of the validity of using the term “communication” in the context of interaction with chatbots, during which the characteristic features of this form of communication are highlighted, such as quasi-synchrony, immediacy, focus on interactivity, lack of social relationships between interlocutors, and a rigid formal structure. Interaction with a chatbot in natural language in a traditional question-answer dialogue form allows the user to achieve their communication goals in a familiar and comfortable way. Using the example of analyzing speech interactions with the ChatGPT-3.5 chatbot, it was revealed that communication with text generators is of a mixed nature, including elements of both oral and written speech. Automated systems, such as the ChatGPT-3.5 chatbot, are text generators and are used primarily to create a ready-made “text product” for a specific user task, which determines the text-oriented nature of the chatbot’s remarks. The text generated by the chatbot must be understandable, comply with language norms, and exist outside the current context of interaction. At the same time, in interaction with automated systems, elements of oral speech activity are revealed, such as a dialogical form of information exchange and a spontaneous nature of communication. The spontaneity of communication is manifested in this case in elliptical constructions, typos and grammatical errors in the user’s remarks. Interactivity is the ability of the user to intervene and interrupt or correct the process of creating a message. However, such communication cannot be called synchronous since the participants in the interaction cannot respond to each other’s messages immediately, but only after receiving a message in the complete form. This allows us to qualify this form of communication as quasi-synchronous.