Web Accessibility in an Academic Management System in Brazil: Problems and Challenges for Attending People with Visual Impairments

Accessibility in web systems is essential to ensure everyone can obtain information equally. Based on the Web Content Accessibility Guidelines (WCAGs), the Electronic Government Accessibility Model (eMAG) was established in Brazil to guide the accessibility of federal government web systems. Based on these guidelines, this research sought to understand the reasons behind the persistent gaps in web accessibility in Brazil, even after 20 years of eMAG. To this end, the accessibility of the Integrated Academic Activities Management System (SIGAA), used by 39 higher education institutions in Brazil, was evaluated. The living lab methodology was used to carry out accessibility and usability tests based on students’ experiences with visual impairments during interaction with the system. Furthermore, IT professionals’ knowledge of eMAG/WCAG guidelines, the use of accessibility tools, and their beliefs about accessible systems were investigated through an online questionnaire. Additionally, the syllabuses of training courses for IT professionals at 20 universities were analyzed through document analysis. The research confirmed non-compliance with the guidelines in the software researched, gaps in the knowledge of IT professionals regarding software accessibility practices, and inadequacy of accessibility content within training courses. It is concluded, therefore, that universities should incorporate mandatory courses related to software accessibility into the training programs for IT professionals and that organizations should provide continuous training for IT professionals in software accessibility practices. Furthermore, the current accessibility legislation should be updated, and its compliance should be required within all organizations, whether public or private.