Overcoming Critical Challenges in Maintenance Management of Strata Title Residential Buildings: A Case Study in the Klang Valley, Malaysia

Effective maintenance management of strata title residential buildings is crucial for occupant safety, comfort, and quality of life by preserving structural integrity and facility function. This study aims to identify key challenges in maintaining these buildings in Klang Valley, Malaysia, and propose solutions. While efficient maintenance is vital, it faces obstacles affecting residents' quality of life. The research involved a literature review and semi-structured interviews with 15 respondents, including maintenance experts from JKR and DBKL. Findings reveal that a shortage of skilled workers hampers high-standard maintenance. Other issues include poor management, limited funding, and resident conflicts. To address the skills shortage, the study recommends ongoing training and certification for maintenance staff. It also emphasises involving residents and stakeholders in monitoring and resolving issues. Improving maintenance requires a coordinated effort to address worker shortages and promote collaboration between management and residents, offering valuable insights for authorities and managers.