Travel Virtual Assistant or Untrusted Advisor? Developing a Typology of Resistance to <scp>AI</scp> ‐Generated Travel Advice

ABSTRACT Many travelers remain hesitant to rely on generative AI for travel planning, despite its growing presence in tourism services. While most existing studies emphasize adoption, this study shifts attention to the relatively underexplored issue of resistance. Drawing on Innovation Resistance Theory (IRT) and qualitative data from a developing country, we identify five core barriers to AI‐generated travel advice: usage, value, risk, image, and tradition. We propose a typology of traveler resistance comprising rejecters, postponers, and opinion leaders, each defined by distinct motivations, levels of engagement, and patterns of skepticism. Our findings show that resistance is not fixed but shaped by cultural norms, social context, and personal identity. In rethinking resistance as a situated practice rather than a static outcome, the study extends IRT within tourism research and offers practical guidance for designing AI‐based travel services that are culturally attuned, trust‐oriented, and responsive to the social meanings embedded in travel planning.

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Publication Details

Journal
International Journal of Tourism Research
Published
2025-07-01
DOI
https://doi.org/10.1002/jtr.70082
Citations
5
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
12.40
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article

Travel Virtual Assistant or Untrusted Advisor? Developing a Typology of Resistance to AI ‐Generated Travel Advice

Mustafeed Zaman, Abolfazl Siyamiyan Gorji, Siamak Seyfi, Tan Vo‐Thanh
5 citations
International Journal of Tourism Research
AI in Service Interactions
12.40
article

Travel Virtual Assistant or Untrusted Advisor? Developing a Typology of Resistance to AI ‐Generated Travel Advice

Mustafeed Zaman, Abolfazl Siyamiyan Gorji, Siamak Seyfi, Tan Vo‐Thanh
article en
5 citations

Abstract

ABSTRACT Many travelers remain hesitant to rely on generative AI for travel planning, despite its growing presence in tourism services. While most existing studies emphasize adoption, this study shifts attention to the relatively underexplored issue of resistance. Drawing on Innovation Resistance Theory (IRT) and qualitative data from a developing country, we identify five core barriers to AI‐generated travel advice: usage, value, risk, image, and tradition. We propose a typology of traveler resistance comprising rejecters, postponers, and opinion leaders, each defined by distinct motivations, levels of engagement, and patterns of skepticism. Our findings show that resistance is not fixed but shaped by cultural norms, social context, and personal identity. In rethinking resistance as a situated practice rather than a static outcome, the study extends IRT within tourism research and offers practical guidance for designing AI‐based travel services that are culturally attuned, trust‐oriented, and responsive to the social meanings embedded in travel planning.

International Journal of Tourism ResearchVol. 27(4)
Excelia Business School (FR), Taylor's University (MY), EM Normandie Business School (FR), Universidad de Málaga (ES), Sunway University (MY), University of Oulu (FI)
Openalex Percentile: Top 2%
AI in Service Interactions
12.40
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Travel Virtual Assistant or Untrusted Advisor? Developing a Typology of Resistance to <scp>AI</scp> ‐Generated Travel Advice — Mustafeed Zaman, Abolfazl Siyamiyan Gorji, et al. · International Journal of Tourism Research (2025) | TGRS Research Map | TGRS