Cardiac Patients’ Perception of Healthcare Services in Hospitals of Bangladesh

This study explored the perception of cardiac patients about cardiac healthcare services in hospitals of Dhaka, Bangladesh. The study has identified 22 health care service facilities applicable for cardiac hospitals. As noted, the patients are overall satisfied with the facilities but with a varied degree. The most satisfied facilities are i) continuous power supply, ii) clean medical wards, iii) doctors’ explanation to the patient & their family, iv) simple and user-friendly paper works, v) timely service, vi) Doctors availability, vii) adequate security system, viii) availability of stretchers/wheelchairs. The moderately satisfied facilities include i) reliable doctors, ii) accurate laboratory test results, iii) good ventilation of the rooms/medical wards, iv) quick admission and provision of bed, vi) prompt emergency services, vii) constant supervision in the ICU, viii) food quality, ix) friendly & cooperative nurses, x) reasonable treatment cost, xi) friendly support staff, xii) nurses availability, xiii) reliable nurses. The least satisfied facility is found to be i) the hospital’s supply of medicine and other items. The patients agreed that the hospital where they are treated can be recommended to others. Hence it can be said that the cardiac hospitals in Bangladesh are taking good care of their patients and giving reliable services.