Implementation of Patient Complaint Management Mechanisms for Quality Improvement in Maternal Health Services: Exploration of Provider Perspectives at Mkuranga District Hospital
The implementation of patient complaint mechanisms has remained ineffective despite the reported enablers, which smooth the implementation of patients' complaints, such as the availability of structures and guidelines, citizens' engagement/participation, self-esteem, and enthusiasm.
Authors
- Francis August (ORCID: https://orcid.org/0000-0003-0744-7959)
- Amani Anaeli (ORCID: https://orcid.org/0000-0001-9048-8510)
- Tumaini Nyamhanga
- Mughwira Mwangu (ORCID: https://orcid.org/0000-0003-2863-0955)
- Deodatus Kakoko (ORCID: https://orcid.org/0009-0007-2394-3713)
Institutions
- Muhimbili University of Health and Allied Sciences (TZ)
Publication Details
- Journal
- International Journal of Women s Health
- Published
- 2025-07-01
- DOI
- https://doi.org/10.2147/ijwh.s516808
- Primary Topic
- Medical Malpractice and Liability Issues
- Type
- article
- Field-Weighted Citation Impact
- 0.00
Funders
- Styrelsen för Internationellt Utvecklingssamarbete
- National Institutes of Health