Exploring Legal Journeys in Family Justice Systems: Towards Relational Design Approaches to Advance Access to Justice for Domestic Abuse Survivors

Access to justice includes mechanisms enabling people to have their voice heard, exercise their rights, and hold decision-makers accountable. This paper reports on an exploratory study aiming to understand Domestic Abuse (DA) survivors’ experiences of legal journeys through Family Court (FC) and Family Justice Systems (FJS) in England and Wales, and the potential for digital technologies to support their access to justice. We used qualitative methods including interviews and designed prompts to engage eight DA survivors and three Family Court professionals. Designed prompts enabled discussions and articulation of perceptions of socio-technical systems’ potential to support access to justice in FJS. Our findings describe challenges faced by survivors when accessing FJS, participating in proceedings, and living with outcomes stemming from Family Courts processes. We discuss opportunities for digital interventions in these contexts and provide design orientations for relational approaches to design research seeking to advance access to justice for DA survivors across legal jurisdictions.