The Empirical Testing of Daily Stressors, Conflict Management, Internal Control and Mood on the Business Environment and Work Effectiveness of Frontline Employees

The study aimed to determine the effect of daily stressors, conflict management, internal control and mood on the business environment and work effectiveness of Bank X frontliners in the Jember area.This research was explanatory research.The location was at Bank X, including Bank X.The research was conducted from May to October 2023.The research population were frontliner employees who were customer service employees in all units, and the offices of Bank X had 109 employees.The variables of research included daily stressors, conflict management, internal control, mood, business environment and work effectiveness.The analysis used a structural equation model.The results showed 1) Job transfers had a significant effect on work motivation.If mutations are carried out well, work motivation would increase; 2) Organizational culture didn't have a significant effect on work motivation.Organizational culture could not increase work motivation; 3) Transformational leadership style had a significant effect on work motivation; 4) Job transfers had a significant effect on performance.If job transfers are carried out according to procedures, performance will also increase; 4) Organization is higher, performance will also increase.