Factors Associated with Resilience and Job Satisfaction among a Sample of United States Frontline Healthcare Workers During the COVID-19 Pandemic: Considering Job Demands, Resources, and Well-being

Purpose: This study aims to determine the drivers of job satisfaction and resilience and the impact of resilience on the adverse effects of the COVID-19 pandemic among a sample of eight disciplines of US frontline healthcare workers. The results will guide organizational and human resources management strategies to address healthcare providers' well-being during pandemics and other crises. Few studies of healthcare providers’ resilience and job satisfaction involve providers beyond nurses and physicians or assess the complexities of resilience in interprofessional practice. Aims: 1. To determine factors associated with job satisfaction. 2. To assess the drivers of resilience 3. To assess how adverse pandemic outcomes are associated with workplace resilience Design/Methodology: An integrated framework based on the open systems and Job Demands and Resources theories was used to examine the pandemic experience of 253 frontline healthcare workers in a cross-sectional survey. Predictors of satisfaction included views of leadership support, interprofessional healthcare practice (IPHP), and resilience. Predictors of resilience included views of leadership, IPHP, burnout, unit turnover rate, and turnover tendency. Data was analysed using linear regression models, multiple regression models, and analysis of variance (ANOVA). Findings: Positive views of leadership support and IPHP were positively associated with job satisfaction and resilience among frontline healthcare workers. Resilience had inverse associations with negative pandemic outcomes (burnout, unit turnover rate, and turnover tendency) and a positive association with general conditions of work. Limitations: The results are limited by convenience sampling and self-report responses. Future research should implement randomized sampling methods to reduce bias. Practical Implications: Institutionalizing IPHP in providers' job designs and providing supportive leadership can strengthen healthcare providers' well-being during pandemics or other crises. Originality/Value: One study integrated social dimensions, human dimensions, and job design elements found in open systems and JD-R theories.